Effective Date: 26 January 2026
PLEASE READ THESE TERMS CAREFULLY BEFORE DOWNLOADING OR USING THE APP.
1.1 These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “You,” or “Your”) and 11 Kinds Ltd (“Company,” “We,” “Us,” or “Our”), a private limited company registered in England and Wales with company number 13116886 and registered office at 11 Kinds Ltd, 128 City Road, London, EC1V 2NX.
1.2 By downloading, installing, accessing, or using the PingRing mobile application (the “App”) and its related services (collectively, the “Service”), You agree to be bound by these Terms. If You do not agree to these Terms, You must not use the Service and must immediately uninstall the App from Your devices.
2.1 “Account” means the registered user profile established by You to access the Service.
2.2 “Ring” means the specific group of contacts invited and authorized by You to view Your status or receive notifications within the Service.
2.3 “Check-In” means a manual or automated interaction with the App indicating a User’s presence or status.
2.4 “Emergency Services” means public emergency response organizations, including but not limited to Police, Ambulance, Fire Services, Coastguard, or Mountain Rescue (e.g., 999, 911, 112).
2.5 “Free Features” means the basic functionality of the Service provided without charge, including manual Check-Ins and missed Check-In alerts.
2.6 “Premium Features” means advanced functionality requiring a paid Subscription, which may include (but is not limited to) location tracking, location history, location sharing with Your Ring, automated Check-In status updates, and enhanced alert configurations.
2.7 “Social Utility” means the classification of the App as a tool for social coordination and peace of mind among trusted contacts, distinct from professional safety, security monitoring, or emergency response services.
2.8 “Subscription” means the paid recurring access to Premium Features of the Service.
3.1.1 You acknowledge and agree that PingRing is a Social Utility designed to facilitate communication and status awareness between trusted contacts. It is intended for peace of mind and social coordination only. The Service is not a professional safety monitoring service, security system, medical device, or emergency response platform.
3.2.1 WARNING: THE APP IS NOT A SUBSTITUTE FOR EMERGENCY SERVICES.
3.2.2 YOU ACKNOWLEDGE AND AGREE THAT:
3.3.1 The Service relies entirely on third-party infrastructure including:
3.3.2 WE DO NOT AND CANNOT GUARANTEE THAT:
3.3.3 You accept the risk that technical failures, network outages, battery depletion, signal interference, device settings, software bugs, third-party service interruptions, or other factors may prevent the App from functioning as intended.
3.4.1 We assume NO duty of care regarding Your physical safety or the safety of the members of Your Ring. We are a software provider only.
3.4.2 We do NOT:
3.4.3 The responsibility for responding to a missed Check-In alert lies solely with the members of Your Ring. We have no obligation to ensure they receive, view, or act upon any alert.
3.5.1 The Service’s functionality depends entirely on third-party services and infrastructure providers, including but not limited to Apple Inc., Google LLC, mobile network operators, and internet service providers. We disclaim all liability for:
4.1.1 You must be at least 18 years of age to use the App. By using the App, You represent and warrant that You are 18 years of age or older and have the legal capacity to enter into this binding agreement.
4.2.1 To use the Service, You must register using a valid mobile phone number capable of receiving SMS verification messages. You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
4.3.1 You are solely responsible for:
4.3.2 You are solely responsible for all activities under Your Account. We are not liable for unauthorized access resulting from Your failure to protect Your Account credentials.
4.4.1 You represent and warrant that all information You provide in connection with Your Account is truthful, accurate, and complete. Providing false information may result in immediate Account suspension or termination.
5.1.1 Your use of the Service is subject to Our Privacy Policy, available here, which is incorporated into these Terms by reference. By using the Service, You consent to Our collection, use, and disclosure of Your personal data as described in the Privacy Policy.
5.2.1 The Free Features of the Service do NOT collect, process, or store Your location data. Free Features rely solely on manual Check-In interactions and time-based monitoring.
5.3.1 If You subscribe to Premium Features that include location-based functionality, the following terms apply:
5.3.2 Explicit Consent Required: Before any location data is collected, You will be required to provide explicit, affirmative consent through:
5.3.3 Sharing with Your Ring: If You enable location sharing features, Your real-time and/or historical location data will be visible to members of Your Ring. You are responsible for managing Your Ring membership and ensuring You only share Your location with trusted contacts.
5.3.4 Revoking Location Permissions: You may revoke location permissions at any time via Your device settings. However, revoking location permissions will render location-based Premium Features non-functional. You will still be charged for Your Subscription even if You revoke location permissions.
5.3.5 Location Data Accuracy: We do not guarantee the accuracy, precision, or currency of location data. Location data may be affected by GPS signal quality, network connectivity, device hardware limitations, and environmental factors.
6.1 You agree NOT to use the Service to:
6.1.1 Harassment and Abuse:
6.1.2 Misuse of Alerts:
6.1.3 Technical Abuse:
6.1.4 Legal Violations:
6.1.5 Impersonation and Fraud:
6.2.1 We reserve the right to:
6.2.2 Suspension or termination for violating acceptable use policies will NOT entitle You to a refund of any paid Subscription fees.
6.3.1 We have no obligation to monitor User conduct, Ring configurations, or Check-In patterns. We do not proactively review how Users utilize the Service. Any action We take in response to violations is at Our sole discretion and does not create an ongoing duty to monitor.
7.1.1 The Service operates under a Freemium model:
7.1.2 We reserve the right to modify which features are included in Free versus Premium tiers at any time with reasonable notice.
7.2.1 If You purchase a Subscription to access Premium Features:
7.2.2 Payment: Payment will be charged to Your iTunes Account (Apple App Store) or Google Play Account (Google Play Store) at confirmation of purchase. All payments are processed by Apple or Google, not by Us.
7.2.3 Auto-Renewal: Subscriptions automatically renew at the end of each billing period (monthly or annual, depending on Your selected plan) unless auto-renewal is turned off at least 24 hours before the end of the current period. Your Account will be charged for renewal within 24 hours prior to the end of the current period.
7.2.4 Managing Subscriptions: You may manage Your Subscription and turn off auto-renewal in Your Account Settings in the App Store or Google Play Store after purchase. Deleting the App does NOT cancel Your Subscription.
7.2.5 Subscription Period: The length of Your Subscription period will be clearly displayed at the time of purchase (e.g., 1 month, 1 year).
7.3.1 We reserve the right to modify Subscription pricing at any time. Continued use after a price change constitutes acceptance. You may cancel Your Subscription at any time through Your App Store or Google Play Store settings.
7.4.1 Except as required by applicable law (including UK Consumer Rights Act 2015 and EU consumer protection laws), paid Subscription fees are non-refundable.
7.4.2 If You are a consumer in the UK or EU, You may have a right to cancel within 14 days of purchase under distance selling regulations. However, by beginning to use Premium Features immediately upon purchase, You may waive this cancellation right.
7.4.3 Refunds, if granted, are processed by Apple or Google according to their respective refund policies. We do not have the ability to process refunds directly.
7.5.1 You may cancel Your Subscription at any time through Your App Store or Google Play Store Account settings. Cancellation will take effect at the end of Your current billing period. You will retain access to Premium Features until the end of the period You have already paid for.
7.6.1 If We suspend Your Account for violating these Terms, You will NOT be entitled to a refund of Subscription fees, and Your Subscription may be terminated immediately.
8.1.1 The Service and its original content (excluding User-generated content such as Your Check-In data), features, functionality, design, software code, algorithms, trademarks, logos, and branding are and will remain the exclusive property of Us and Our licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United Kingdom, the European Union, and international treaties.
8.2.1 Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:
8.2.2 This license does NOT permit You to:
8.3.1 This license terminates automatically if You violate these Terms. Upon termination, You must immediately cease all use of the App and delete all copies from Your devices.
8.4.1 You retain ownership of any data You input into the Service (such as Check-In times, Ring member selections, and preferences). By using the Service, You grant Us a limited license to use, store, and process this data solely for the purpose of providing the Service to You and in accordance with Our Privacy Policy.
8.5.1 If You provide Us with any feedback, suggestions, or ideas about the Service (“Feedback”), You grant Us an unlimited, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to compensate You.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT OR REPRESENT THAT:
Functionality:
Accuracy:
Security:
Results:
YOU ASSUME ALL RISK ASSOCIATED WITH:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION:
These exclusions apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if We have been advised of the possibility of such damages.
WE SPECIFICALLY DISCLAIM LIABILITY FOR:
Service Failures:
Third-Party Actions:
User Decisions and Outcomes:
Location-Based Features:
Misuse by Others:
NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) SHALL BE LIMITED TO THE GREATER OF:
(A) The total amount You have paid to Us (or Apple/Google on Our behalf) for the Service in the twelve (12) months immediately preceding the date the claim arose; OR
(B) ONE HUNDRED POUNDS STERLING (£100.00 GBP).
This liability cap applies in the aggregate to all claims, regardless of the number of claims or incidents.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR:
(A) Death or personal injury caused by Our negligence or the negligence of Our employees, agents, or contractors;
(B) Fraud or fraudulent misrepresentation;
(C) Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(D) Breach of the terms implied by Section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples);
(E) Defective products under the Consumer Protection Act 1987; or
(F) Any other liability which cannot be excluded or limited under English law or the law of Your country of residence (if You are a consumer in the EU).
If You are a consumer resident in the UK or EU, You have certain legal rights under the UK Consumer Rights Act 2015 and EU consumer protection directives. Nothing in these Terms affects those statutory rights.
You acknowledge that the limitations of liability in this section are fundamental elements of the basis of the bargain between You and Us, and that We would not be able to provide the Service on an economically reasonable basis without these limitations.
We shall not be liable for any failure or delay in performing Our obligations under these Terms where such failure or delay results from circumstances beyond Our reasonable control, including but not limited to:
During any force majeure event, Our obligations under these Terms shall be suspended for the duration of the event.
You agree to defend Us, indemnify Us, and hold Us harmless, Our affiliates, subsidiaries, officers, directors, employees, agents, contractors, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to reasonable attorneys’ fees and court costs) arising from or relating to:
(A) Your use or misuse of the Service;
(B) Your violation of any provision of these Terms;
(C) Your violation of any third-party right, including without limitation any privacy right, intellectual property right, or proprietary right;
(D) Your violation of any applicable law, regulation, or ordinance;
(E) Any claim that Your use of the Service caused damage, injury, harm, or death to any person, including Yourself or any third party;
(F) Any false alerts, fraudulent Check-Ins, or misuse of the alert system;
(G) Your selection of Ring members and any actions or inactions taken by Ring members;
(H) Unauthorized tracking, monitoring, or surveillance of any individual facilitated by Your Account;
(I) Your sharing of location data with Your Ring members;
(J) Any content You submit, post, or transmit through the Service; or
(K) Any breach of Your representations and warranties in these Terms.
This indemnification obligation survives termination of these Terms and Your use of the Service.
We reserve the right, at Our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will cooperate with Us in asserting any available defenses.
These Terms commence on the date You first download, install, or use the App and continue until terminated in accordance with this section.
You may terminate these Terms at any time by:
Deleting the App does NOT automatically cancel any active Subscription. You must separately cancel Your Subscription through the App Store or Google Play Store.
We may suspend or terminate Your Account and access to the Service, with or without notice, for any reason, including but not limited to:
We reserve the right to discontinue the Service at any time for any reason. We will provide notice where reasonably practicable. If the Service is discontinued, users with active paid Subscriptions may be entitled to pro-rated refunds as required by applicable law.
Upon termination of these Terms or Your Account:
If We terminate Your Account for violation of these Terms, You will NOT be entitled to any refund of Subscription fees.
We reserve the right, at Our sole discretion, to modify, amend, or replace these Terms at any time.
If We make material changes to these Terms:
We may make non-material changes to these Terms (such as correcting typos, updating contact information, or clarifying existing provisions) at any time without notice.
By continuing to access or use the Service after the revised Terms become effective, You agree to be bound by the revised Terms. If You do not agree to the revised Terms, You must stop using the Service and may terminate Your Account.
Each version of these Terms will include an effective date. We encourage You to review these Terms periodically.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
Before initiating formal proceedings, You agree to first attempt informal resolution by contacting Us using the details provided in the “Contact Information” section in this document.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
If You are a consumer (i.e., You are using the Service for purposes that are wholly or mainly outside Your trade, business, craft, or profession) and You are resident in the UK or EU, the arbitration clause above does NOT apply to You.
Instead:
We may bring claims against consumer Users only in the courts of the country where the User resides.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
If You are a consumer in a jurisdiction where class action waivers are unenforceable, this clause does not apply to You.
Notwithstanding the dispute resolution provisions above, either party may seek equitable relief (including injunctions) in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
If You downloaded the App from the Apple App Store, You acknowledge and agree to the following terms:
(A) These Terms are concluded between You and Us only, and not with Apple Inc. Apple is not responsible for the App or its content.
(B) Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
(C) In the event of any failure of the App to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price of the App to You (if any). To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
(D) Apple is not responsible for addressing any claims by You or any third party relating to the App or Your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
(E) In the event of any third-party claim that the App or Your possession and use of the App infringes that third party’s intellectual property rights, We, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim to the extent required by these Terms.
(F) You represent and warrant that: (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties.
(G) You must comply with applicable third-party terms of agreement when using the App (e.g., You must not be in violation of Your wireless data service agreement when using the App).
(H) Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as a third-party beneficiary thereof.
If You downloaded the App from Google Play, You acknowledge and agree to the following terms:
(A) These Terms are concluded between You and Us only, and not with Google LLC. Google is not responsible for the App or its content.
(B) You agree to comply with Google Play’s Terms of Service, available at https://play.google.com/intl/en_us/about/play-terms/, when using the App.
(C) Google is not responsible for the App, its content, or any claims related to the App.
These Terms, together with Our Privacy Policy and any other policies or guidelines referenced herein, constitute the entire agreement between You and Us regarding the Service and supersede all prior or contemporaneous understandings and agreements, whether written or oral, regarding the Service.
18.1 If any provision of these Terms, or any part thereof (including individual paragraphs, sentences, clauses, or bullet points), is held to be unenforceable, invalid, or contrary to applicable law by a court of competent jurisdiction, such provision or part will be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
18.2 The invalidity or unenforceability of any provision, or any part thereof, shall not affect the validity or enforceability of any other provision or part.
18.3 Each bullet point, paragraph, and clause is severable and independent.
19.1 No waiver by Us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
19.2 All waivers must be in writing and signed by one of Our authorized representatives to be effective.
20.1 You may not assign, transfer, or delegate these Terms or Your rights and obligations hereunder, in whole or in part, without Our prior written consent. Any attempted assignment, transfer, or delegation without such consent shall be null and void.
20.2 We may freely assign, transfer, or delegate these Terms and Our rights and obligations hereunder, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of Our assets.
20.3 Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
21.1 These Terms are for the benefit of, and are enforceable by, You and Us only. Except as expressly provided in the “App Store Specific Terms” section (regarding Apple and its subsidiaries as third-party beneficiaries), these Terms do not confer any rights or remedies upon any person other than the parties to these Terms.
21.2 Members of Your Ring are not third-party beneficiaries of these Terms and have no rights under these Terms.
Notwithstanding the Force Majeure section above, force majeure events do not excuse Your payment obligations under these Terms.
The headings and section titles in these Terms are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.
These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail in the event of any inconsistency or dispute.
The following sections shall survive termination of these Terms: Definitions (as needed for interpretation), Intellectual Property Rights, Disclaimers of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Governing Law, and General Provisions.
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between You and Us. You have no authority to bind Us or make commitments on Our behalf.
27.1 You agree to comply with all applicable export control and sanctions laws, including those of the United Kingdom, the European Union, and the United States. You represent and warrant that You are not located in, under the control of, or a national or resident of any country to which the UK, EU, or U.S. has embargoed goods or services, and that You are not listed on any UK, EU, or U.S. government list of prohibited or restricted parties.
27.2 You will not use the Service in violation of any export control or sanctions laws.
28.1 By using the Service, You consent to receive electronic communications from Us, including emails, push notifications, in-app messages, and SMS messages. These electronic communications may include notices about Your Account, transactional information, and promotional messages (subject to Your marketing preferences).
28.2 You agree that all agreements, notices, disclosures, and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
If You have any questions, concerns, or complaints about these Terms or the Service, please contact Us at pingring@11kinds.co.uk
Our corporate information is as follows:
By downloading, installing, or using the PingRing App, You acknowledge that You have read, understood, and agree to be bound by these Terms of Service.